Preventive Maintenance Services and 24/7 On-Site Technical Support

A complete range of ongoing support contracts, maintenance and testing regimes are also implemented to provide long-term on-site services. This is our commitment to ensure that your site remains fully operational and performs to specifications.

From flexible retained contracts to ad-hoc assignments, our Service Engineers are on standby 24/7 and will be onsite within two hours upon activation. We take care of every area of your data centre’s physical infrastructure, so that you can have a peace of mind.

We provide maintenance and servicing for the following equipment:

  • Precision Cooling Units
  • Uninterruptible Power Supplies
  • Environment Monitoring Systems
  • Gas Suppression Systems
  • Water Detection Systems
  • Standby Generators
  • Electrical Systems
  • Facilities Management

Understanding the importance of critical business facilities, Pro-Matrix’s team of engineers are vastly trained in services and installation of the data centre infrastructure.

Routine in-house group training and overseas proficiency training ensures all engineers are up to date with the latest technological advancement.

Our 24/7 on-site technical support team is committed to ensure our client’s critical business site remains fully operational and performs to the intended design. Our engineers are committed to provide adequate and prompt on-site response to any emergency call within 2 hours of activation any time of the day, all year round.

Clients will be able to have peace of mind with their critical business sites in the hands of our dedicated team of technical support professionals.